FAQ

Our Process

How are your prints designed?

All our prints are based on original watercolors and digital illustrations by our co-founders Crystal and Jorge Bouffier. Once a painting is finished, we refine and lay out the final print digitally.

We don’t have designated ‘roles’  – we all love to paint and design!

Products

What kind of paper do you use for printing?

We print on archival, acid-free, 192 gsm matte paper - the prints are thick, durable, and museum-quality. We have tested several printers and believe these provide the best value, color, and durability.

Do you provide framed options for prints?

We now have wood print hangers available as an option for every print. The print/poster hangers are made from FSC-certified poplar and created in our studio.

Are your products eco-friendly?

All our products are intended to be high quality, durable, and functional – we put a great deal of thought into each design and hope you will be able to keep and use our products for a long time.

We are striving to use sustainable materials for both printing and packaging. All of our shipping material is recyclable or biodegradable.

What other products are you working on?

So many! We have plans underway for a variety of prints, books, and paper goods. If you have a suggestion for something you would like to see, send us a note at info@modvin.co.

Payment & Shipping

What forms of payment do you accept?

We accept all major credit cards including Visa, MasterCard, and American Express. Paypal and Amazon payment are also supported.

Is my transaction secure?

All transactions are processed through Shopify Payments and Paypal, which are secure payment gateways. We do not keep any credit card information on record. Our website is protected by industry standard 256-bit encryption technology.

How long will it take for my order to ship?

Once your order is placed, the order should be shipped within 3-5 business days. You will receive a notification when your orders ships. Shipping times depend on your location and the type of shipping selected.

Do you charge sales tax?

Sales tax will only be charged within the states of California and Texas.

Do you ship internationally?

Yes, we are happy to ship internationally. We are pleased to offer free shipping worldwide!

Returns

Will you accept returns?

We will accept returns within 14 days of receipt provided the item has not been used or damaged. Please ship the item back to the return address listed on your package, and we will notify you when we receive the return. If you have any concerns about your order, please feel free to reach out to us, and we will try our best to make things right.

My question is not listed here! How can I contact you?

Feel free to contact us at info@modvin.co with any questions, feedback, or concerns.